About Martin
Martin Newman has over 40 years of experience in retail operations and customer-facing sectors. He is the founder of The Customer First Group and Customer Service Action. He has held advisory and board positions with brands including The Scout Store, The Mayborn Group, In Kind Direct, Wiggle, White Stuff, Afterpay and Marketplacer. He has authored three books: "100 Practical Ways to Improve Customer Experience", "The Power of Customer Experience" and "ROI Reimagined". He delivers keynote presentations and conducts workshops on customer centricity.
Categories
SpeakerAuthorBusiness Leader / ExecutiveEntrepreneurAfter dinnerMotivationalExpert / AcademicConsultant / AdvisorCustomer ExperienceMultichannel Business Strategy
Known for
- Customer experience strategy
- Customer centricity consulting
- Keynote speaking on retail and customer experience
- Board advisory roles
- Author on customer experience and business strategy
- Educational programs in customer centricity
- Founder of Customer Service Action
- ServeOmeter
- The Customer First Group
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